Refund & Cancellation Policy

Before activation

A cancellation request must be made in writing before account activation, provisioning, documentation work, creative work, number allocation, integration or third-party commitment begins.

If approved, any refund will exclude taxes already deposited, payment-gateway charges and non-recoverable third-party costs.

After activation or resource allocation

No refund or cancellation is available after a service, account, route, licence, number, sender, campaign, subscription, platform access, integration or committed resource has been activated or allocated.

Setup, consultation, compliance coordination, development, creative and implementation fees become non-refundable once the relevant work starts.

Prepaid credits and third-party fees

Messaging, voice, email, advertising and platform credits are generally prepaid and non-refundable once purchased, allocated, consumed, expired or committed.

Operator, Meta, Google, registry, media-owner, hosting, domain, SSL and other third-party charges follow the provider’s own terms and are non-refundable where the provider does not reverse them.

Delivery issues and corrections

A verified billing or technical error should be reported promptly with the account, campaign and transaction details.

Where appropriate, the remedy may be a correction, service credit or re-performance rather than a cash refund, subject to verification and the written engagement.

Requesting a review

Send a written request to sachin@easyserve.me with the invoice number, service name, payment date and reason. Submission of a request does not itself confirm eligibility.